Rules & Terms — The Pokies 114

Welcome to the official Rules page for The Pokies 114 on pokiesnet109.com. This page consolidates our full set of rules, procedures and policies for using The Pokies 114 gaming platform. We tested our registration and financial workflows and prepared these rules to be clear, practical and compliant. Our results show that following these rules protects both you and the platform and helps ensure a fair, secure gaming environment.

1. General Information

The Pokies 114 is operated by a company registered under number 3-102-841524 with a principal address 200 meters north and 50 meters east of the North American Cultural Center, Barrio Dent, San Jose. The company was established in 2021 and operates from Costa Rica. The Pokies 114 offers online gaming and sports betting via internet-enabled desktop and mobile devices. Our operations adhere to applicable regulatory frameworks and we utilize modern gaming software providers and fraud prevention partners.

By registering and using the services of The Pokies 114 you agree to these Rules in full. These Rules are legally binding and form the basis of your relationship with The Pokies 114. If you do not accept any part of these Rules, please discontinue use of our website immediately.

2. Acceptance of Terms

When you create an account on The Pokies 114, you expressly accept these Rules and our Terms and Conditions. We will treat your registration as confirmation that you have read, understood and agreed to comply with all obligations contained herein. We reserve the right to update these Rules; any updates will be posted on this page and, where required, communicated through account messaging. Continued use after updates constitutes acceptance.

3. Eligibility and Responsible Use

Participation on The Pokies 114 is restricted to players who meet the following requirements:

• You must be of the legal gambling age in the jurisdiction where you reside.
• Online gambling must be legally permitted in your jurisdiction.
• Your account must be registered in your true legal name and contain accurate personal details.
• You must not be self-excluded, excluded by a gambling authority, or barred from our services for any reason.
• Only one active account per player is allowed, unless we explicitly approve otherwise in writing.

We tested age and location verification flows and our results show that players who meet these requirements have uninterrupted account access. We may request documentation to verify age and residence at any time; failure to provide satisfactory evidence may result in account restrictions or closure.

4. Opening and Managing Your Account

To open an account you must provide accurate personal information including full name, date of birth, email address and telephone number. You are responsible for maintaining the confidentiality of your login credentials. You must notify us immediately if you suspect your account has been accessed by an unauthorized person.

We may at our discretion require identity verification documents such as government-issued ID, proof of address and evidence of payment method ownership. Account changes may be made through your profile or by contacting our support team. We reserve the right to close or suspend accounts where the provided information cannot be verified.

5. Deposits

Deposit methods at The Pokies 114 include major credit/debit cards, bank transfers, and selected e-wallets. Deposit availability and limits are displayed in your account and may vary by payment method and jurisdiction.

• You may only deposit using payment instruments in your own name unless we arrange otherwise with explicit written approval.
• Deposits are usually available in your account once payment confirmation is received from the payment processor.
• We may require documentation related to a deposit to meet our anti-money laundering (AML) obligations.
• Some deposit methods have minimum and maximum limits; these are shown in the cashier and are enforced to ensure compliance with AML rules.

In our internal tests we found that most deposit methods are processed within minutes, though some bank transfers may take several business days depending on the issuing bank and jurisdiction. For cryptocurrency or other virtual currency deposits, processing times follow the specific network confirmations required by the payment method.

6. Withdrawals

Withdrawals are processed in accordance with the information you provide in your account and subject to the following rules:

• Withdrawals will be made to the payment method used for deposits where possible and in accordance with our AML policies.
• We may require identity verification and additional documentation before approving a payout.
• Withdrawal processing time varies by payment method. Some methods will complete within 24–72 hours after approval; bank transfers and card refunds may take longer depending on the financial institution.
• A player must meet wagering requirements applicable to deposited funds before a withdrawal can be processed. Typical play-through requirements depend on the selected method: for example, 1x for PayID-style instant methods and 3x for certain credit card transactions, unless otherwise stated.
• We do not charge withdrawal fees; however your financial institution may apply fees or conversion charges.

We tested common payout paths and our results show that transparent documentation and timely KYC responses from players significantly reduce processing times. If a withdrawal is returned to us by your bank, we will contact you to arrange an alternative method.

7. Bonuses, Promotions and Bonus Abuse

The Pokies 114 offers bonuses and promotions from time to time. Each promotion has its own specific terms and conditions; these will be stated at the time the promotion is offered. In addition to promotion-specific rules, the following apply across all bonuses:

• Bonuses are intended for entertainment use only and are subject to wagering requirements and game restrictions.
• Any attempt to manipulate games or use strategies to exploit bonus mechanics may result in bonus cancellation and forfeiture of winnings.
• Only one account per player is permitted for the purposes of claiming bonuses. Duplicate accounts intended to claim multiple bonuses are prohibited.
• We reserve the right to void any bonus, promotion or associated winnings where we have reasonable grounds to suspect abuse or fraudulent activity.
• Some bonuses are valid only on specific games. Playing excluded or restricted games with bonus funds may lead to the disallowance of winnings derived from those funds.

In our own audits and testing of promotional offers we reviewed patterns that commonly indicate abuse and implemented automated checks to detect abnormal play. Our results show that transparent, clearly-worded promotional terms reduce disputes and improve the player experience.

8. Game Play, Fairness and Prohibited Conduct

Games on The Pokies 114 are provided by reputable third-party software suppliers. Outcomes of games are determined by certified Random Number Generators (RNG) or, for table games, by physical or electronic processes specific to the provider. All game logic follows the provider's certified rules.

• It is forbidden to use bots, automated playing devices, scripts, collusion or any software that alters normal gameplay.
• Players must not use multiple accounts to gain an unfair advantage or to claim multiple promotions.
• We may void winnings and close accounts where there is evidence of collusion, use of unauthorized devices, or manipulation of the gaming environment.
• Players must play for personal, non-professional entertainment purposes only.

We conducted controlled tests on game fairness and the results show stable RTPs and no evidence of systematic bias. If you suspect a game malfunction or unfair behaviour, please contact our support team immediately and do not continue to play the affected game until the issue is resolved.

9. Game Malfunction

If a game malfunctions, displays incorrect information, or fails to operate as intended, you must cease wagering on the affected game and report the issue. In the event of a malfunction we will investigate with our suppliers. Actions we may take include:

• Void affected bets and return any applicable funds to players where appropriate.
• Reverse or cancel winnings that resulted from the malfunction.
• Adjust player balances if a clear error led to incorrect credits or debits.

Our testing shows that promptly reported issues lead to faster resolutions. We aim to resolve gaming malfunctions in collaboration with our software partners; however, decisions remain at our reasonable discretion.

10. Security, Privacy and Data Use

The Pokies 114 uses industry-standard security measures to protect player data, including SSL encryption and secure payment processing. We collect and store personal information necessary to verify identity, process payments and provide customer service.

• We will use your personal data in accordance with our Privacy Policy and applicable law.
• We may share necessary information with law enforcement, payment processors or regulators where required by law.
• We may store and process data in jurisdictions outside your residence; such processing will be handled in accordance with relevant legal requirements.

In our operational testing we found that multi-factor authentication and strong password policies significantly reduced unauthorized access attempts. We encourage players to adopt strong passwords and to enable any available account security features.

11. Anti-Money Laundering (AML) and Financial Controls

The Pokies 114 maintains AML procedures consistent with international standards. We monitor player activity for suspicious patterns and may require documentation to substantiate the source of funds or transactions. Actions we may take include:

• Requesting identity verification and proof of source of funds.
• Imposing deposit and withdrawal limits.
• Reporting suspicious transactions to appropriate authorities where required.

Failure to provide required documentation may result in account suspension and withholding of funds. Our internal AML testing indicates that timely cooperation by players reduces delays and avoids escalation to external authorities.

12. Breaches, Account Suspension and Termination

We reserve the right to suspend or close accounts and withhold funds where there is reasonable suspicion of breach of these Rules, fraudulent activity, or other misconduct. Examples of breaches include, but are not limited to:

• Providing false or misleading personal information.
• Using multiple accounts to exploit bonuses or game mechanics.
• Using unauthorized software, bots or collusion.
• Attempting to launder funds through the platform.

Where accounts are suspended or closed, we will notify the player and, where appropriate, provide reasons for the action. We will retain the right to pursue civil or criminal action where unlawful activity is suspected. Our experience indicates that transparent communication at the moment of suspension reduces dispute escalation.

13. Complaints and Dispute Resolution

If you have a complaint, please contact our Customer Support team with full details. We will acknowledge your complaint and investigate it promptly. If the issue cannot be resolved through our support channels, we will provide information about further escalation paths, including regulatory authorities where applicable.

We aim to resolve disputes fairly and objectively. Our testing of the complaints process shows that providing complete documentation up front (transaction IDs, screenshots, timestamps) significantly speeds resolution.

14. Responsible Gambling and Self-Exclusion

We promote safe play and provide tools to help you gamble responsibly. These include deposit limits, wagering limits, session reminders, cooling-off periods and self-exclusion options. If you feel your gambling is becoming a problem, please use these tools or contact our support team for assistance.

• Self-exclusion requests may be applied immediately and can be temporary or permanent.
• During self-exclusion periods you will not be able to deposit, wager or claim bonuses.
• We will also act on requests from recognized problem gambling organizations where required.

Our responsible gambling team conducted user trials and found that early use of deposit limits and session limits helps reduce harmful play patterns. We strongly recommend using these tools proactively.

15. Changes to the Rules

We reserve the right to modify these Rules at any time for legal, operational, or customer service reasons. Material changes will be notified to you by posting on this page or by other appropriate communication channels. Continued use of The Pokies 114 after changes are posted constitutes acceptance of the updated Rules.

16. Additional Provisions

All balances on The Pokies 114 are held in electronic accounts and are not deposit accounts with any banking institution. Your account does not accrue interest. Currency conversion services may be limited and conversion costs may apply, depending on the payment provider. We may also apply limits or controls across our platform to ensure continued compliance with our regulatory and risk frameworks.

17. Contact and Support

For account, payment or game-related queries, contact our Customer Support team through the channels available in your account. When contacting support, please include your account ID and relevant transaction details to expedite assistance.

Quick Reference — Key Rules Summary

Withdrawal Processing Times — Typical Estimates

Final Notes from Our Team

We developed these Rules based on regulatory best practice and our operational experience since launching in 2021. Our team continuously tests payment, verification and game systems to ensure fair outcomes and timely support. If you keep your account information accurate and respond quickly to verification requests, our experience shows you will have the smoothest possible service.

These Rules are intended to be clear and actionable. They protect you and The Pokies 114, preserve the integrity of our games, and help ensure that every player receives fair treatment. If you have any questions about any part of these Rules, please contact Customer Support and include your account ID and the specific section you need clarified.

Legal and Regulatory

The Pokies 114 operates under the legal framework we have declared and will comply with applicable regulatory requirements and orders. Nothing in these Rules overrides mandatory laws in your jurisdiction. If you are uncertain about the legality of gambling where you live, seek independent legal advice before registering or depositing funds.

Acknowledgement

By using the services provided on pokiesnet109.com and by The Pokies 114, you confirm that you have read, understood and agree to these Rules in full. We appreciate your cooperation in keeping our platform secure and fair.

Last updated: the date posted on this page. For the most current version always refer to this Rules page on pokiesnet109.com.